We want you to be completely satisfied with your purchase. If you have any concerns about your order, please take a moment to read our refund policy below to understand your options.
Refund Period
Refunds are available for a period of 60 days from the date of purchase. If 60 days have passed since your purchase, we, unfortunately, cannot offer you a refund.
Eligibility for Refunds
If your item is physical, your item must be in the same condition that you received it. It must also be in the original packaging.
Refund Process
Digital Products
- Initiating a Refund: To initiate a refund, please reach out to us on Chat or submit a ticket via our Contact Form within the 60-day refund period. You will be asked to provide your name, email, order number and a detailed reason for your refund request.
Physical Products
- Packaging: Pack your physical item securely in the original packaging, if available, or in a sturdy package to prevent damage during transit. Include a copy of your purchase receipt or order confirmation inside the package. Alternatively, provide your name, phone number, and email address for verification purposes.
- Shipping: Ship your return item to the address provided below. You will be responsible for paying the shipping costs for returning your physical item.
The Fulfillment Lab
Attn: Astrology Answers
5136 West Clifton St
Tampa, FL 33634
United States - Tracking: We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Please keep record of the shipment tracking number and shipping carrier.
- After Shipping: To initiate a refund, please reach out to us on Chat or submit a request. You will be asked to provide your name, email, order number and a detailed reason for your refund request. Be sure to include the shipment tracking number and shipping carrier from the previous step, if applicable.
Important: Please be aware that Astrology Answers does not cover or refund shipping charges.
Refund Approval
If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution.