We understand that our product may not have met your expectations, and you'd like to initiate a return. No worries; we're here to assist you in the process. If you are still within the 60-day return window, you are eligible for a refund, excluding shipping charges. To streamline the return process, please follow these steps:
- Packaging: Pack your physical item securely in the original packaging, if available, or in a sturdy package to prevent damage during transit. Include a copy of your purchase receipt or order confirmation inside the package. Alternatively, provide your name, phone number, and email address for verification purposes.
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Shipping: Ship your return item to the address provided below. You will be responsible for paying the shipping costs for returning your physical item.
The Fulfillment Lab
Attn: Astrology Answers
5136 West Clifton St
Tampa, FL 33634
United States
- Tracking: We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Please keep a record of the shipment tracking number and shipping carrier.
- After Shipping: To initiate a refund, please reach out to us on Chat or submit a request. You will be asked to provide your name, email, order number, and a detailed reason for your refund request. Be sure to include the shipment tracking number and shipping carrier from the previous step, if applicable.
Please note that we can process your refund only after receiving the returned product. Kindly anticipate the refund after you receive confirmation from us indicating the successful receipt of your returned item.
Important: Please be aware that Astrology Answers does not cover or refund shipping charges.